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Frequently Asked Questions
What is your MOQ and lead time?
No MOQ is required; sample testing is welcome. Mixed samples are acceptable. Samples typically take 3-5 days, while mass production requires 1-2 weeks depending on the order quantity.
How do I proceed with an order?
First, let us know your requirements. Second, we quote based on those needs. Third, the customer confirms samples and places a deposit for the formal order. Fourth, we arrange production.
Do you offer OEM services?
Yes, we have over 18 years of experience with dedicated design, engineering, QC, and after-service teams to handle customized requests.
What are the available shipping methods?
We usually ship via DHL, UPS, FedEx, or TNT (3-5 days delivery). Airline and sea shipping options are also available.
What kind of guarantee do you provide?
We offer a 2-5 year warranty on our products depending on the specific model and application requirements.
How do you handle faulty products?
Our products are manufactured under a strict quality control system. During the guarantee period, we will replace small quantities with new orders or repair/discuss solutions for batch defects based on the situation.