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Frequently Asked Questions
Q1: How to choose the right system?
A1: Please tell us what kind of energy storage system and the capacity of the PV project installation, the scenario of the project installation, and the arrangement of the components.
Q2: How about the delivery time?
A2: Delivery time is approximately 7~20 days for bulk orders.
Q3: What is the warranty for the solar system?
A3: Generally, the solar panel has a 25-year warranty, the on-grid & hybrid inverter has a 5-year warranty, and the off-grid inverter has a 2-year warranty.
Q4: How can I get better service from you?
A4: We have a professional engineer team to provide the best support based on your requirements. We offer 24-hour online service to solve any problems within 1 hour.
Q5: What certifications do these inverters carry?
A5: Our inverters are fully certified with CE and TUV standards, ensuring high quality and safety for international markets.
Q6: What is the MPPT efficiency of the NEP inverters?
A6: The MPPT tracking efficiency is highly optimized, reaching over 99.5% to ensure maximum power extraction from your solar panels.